Frequently asked questions
What’s the duration of my ad?
Your ad is going to stay online for 90 days unless you remove it yourself. Generally, if the item is sold it is useful to remove the ad in order to avoid further calls or emails from people who are interested in your item.
You can remove the ad by clicking Remove ad link in the blue box Manage Ads on our homepage and following easy steps. You can mark it as sold or just remove it.
You will receive an e-mail from us when you place your ad with links to view and monitor the progress of your ad. 30 days into your ad being live you will receive another e-mail giving you the choice to Bump your ad for FREE, Marke it as sold or delete it. You can also leave it as it is for the 90 day period.
You will also receive a VAT receipt at the current rate via e-mail once you place an ad with us.
I can’t find my ad?
We use your email address supplied during the registration to track your ads, hence we send an email confirmation once the ad is posted. You should use your email address as a login and use the password you created at a time you posted the ad.
Sometimes confirmation emails are being trapped by anti spam protection you might be using, therefore it is advised to check you Spam folder and add support@dealtime.ie to a safe sender’s list
In case this does not help drop us an email at support@dealtime.ie and we will get back to you the soonest.
The ad is posted in the wrong category or location?
In case you accidentally placed your ad in the wrong category or listed the wrong location you can always correct this by going to the home page and clicking on the Edit Ad link in the blue “Manage ad” box. From the management facility you can change all the information of your ad including contact details and description.
Should I list my phone number in the ad?
Making it easy to contact you is a crucial part of the ad that allows potential buyers to get in touch with you straight away and inquire about your items. Also this introduces a certain amount of trust in you as a genuine seller.
If you want to be contacted at a certain time please make note of it in your ad so as to avoid calls during the time you might not be able to answer the queries.
Why report an ad?
In order to make sure that our ads are relevant and friendly we are constantly working on improvement of our ad monitoring system, but sometimes you might feel that the ad is not appropriate or contains false or misleading information. In such cases you can report an ad and our monitoring team will investigate it and will take an appropriate action. :)
The phone number in the ad is unreachable/ringing out?
When people place ads they expect to be contacted on the phone number they provided, so unless they specified in the ad the best time to contact them they should be available to answer your queries over the phone. Generally, couple of things could go wrong here:
- The seller mistakenly provided a wrong number. Try contacting the seller through email and let them know about the incorrect phone number. If there is no option to email the seller, please report the ad and we will get back to the seller and will ask them to update with the correct contact details.
- Since Dealtime.ie is used in the Republic of Ireland and Northern Ireland it could be NI phone number, therefore you need to dial the UK prefix in order to dial through.
- If the phone number looks correct and when dialled rings out, this probably mean that the seller is not able to answer the phone due to some reason. Generally, we would advise to try calling later or email the seller if the email option is available.
- Be Aware: sometimes scammers are using false phone numbers. If an ad looks suspicious or too good to be true it is highly likely to be a scam, so be extra careful before you buy or sell anything. If you think that it is a scam please report it to us and we will investigate it.
Remember: when in doubt do not hesitate to contact us, we are here to help.
